Summarize what’s rising in support over the last two weeks - ticket volume, the trends and risks behind it - into a tight leadership brief, and post the headline to the leadership channel.
I'll pull two weeks of tickets across channels, find what's rising fastest, then write a leadership-ready brief.
Gathering support signal2 steps
Cross-check Intercom chatsTwo topics are driving almost all of the rise. Writing the brief around them.
Volume is up 18% in two weeks, but it's not broad - two topics drive almost all of it. Billing/proration is up 62% (the duplicate-charge bug) and mobile SSO login is up 40% (a regression after the last app release). Both are product issues hitting CSAT, not staffing. I've drafted a leadership brief and a one-line Slack headline for the leadership channel.
Slack headline - #leadership
One-line headline with the two drivers and the asks.
Draft · not sent
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