Privacy Policy
Effective Date: 13/03/2025
1. Introduction: Libra AI ( referred to as "Company," "we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, applications, and AI-powered tools (collectively, the "Services").
2. Information We Collect We collect the following types of information:
Personal Information: Name, email address, phone number, billing information, and other identifiers provided when you register or interact with our Services.
Usage Data: Information about your interactions with our Services, including IP addresses, device information, browser type, and activity logs.
AI Input and Output Data: Any data you input into our AI models, along with the outputs generated, may be temporarily stored to improve service quality.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze website traffic.
3. How We Use Your Information We use your information for the following purposes:
To provide, operate, and improve our Services.
To personalize user experience and provide relevant AI-generated insights.
To communicate with you regarding updates, support, and marketing purposes (you can opt out anytime).
To comply with legal obligations and enforce our policies.
4. Data Sharing and Disclosure We do not sell your personal data. However, we may share information with:
Service Providers: Third-party vendors who help us operate our Services (e.g., hosting, analytics, and payment processing).
Legal Compliance: If required by law or to protect rights and safety.
Business Transfers: In case of a merger, acquisition, or sale of assets.
5. Data Security We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention We retain data as long as necessary to provide our Services and comply with legal obligations. You may request data deletion by contacting us.
7. Your Rights and Choices Depending on your location, you may have the following rights:
Access, update, or delete your personal information.
Opt out of marketing communications.
Restrict processing or request data portability.
8. Third-Party Links and Services Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Children's Privacy Our Services are not intended for individuals under 13. We do not knowingly collect data from children. If you believe we have, contact us for removal.
10. Changes to This Policy We may update this Privacy Policy from time to time. We will notify users of material changes through our website or other means.
11. Contact Us If you have any questions about this Privacy Policy, please contact us at:
hello@letslibra.com
12. Google User Data When you connect your Google account with Libra AI, we may request access to certain Google data, such as your Drive files, Gmail metadata, or other Workspace information, strictly for the purpose of providing you with our services.
We strictly adhere to the following practices in line with Google API Services User Data Policy, including the Limited Use requirements:
Limited Use: We only access and use your Google data to deliver and improve specific features you have explicitly authorized.
No Offline Access: We do not access your Google data when you are not actively using our services.
No Data Sharing: We do not sell, share, or transfer your Google data to any third party, except as required to operate our services or comply with legal obligations.
No Data Storage: We do not permanently store your Google data. Temporary access or storage (e.g., for indexing or real-time search functionality) is securely handled and deleted after use.
Data Deletion: You may disconnect your Google account at any time and request deletion of any associated data by contacting us at hello@letslibra.com.
AI & ML Data Use Disclosure:
We do not use any data obtained through Google Workspace APIs to develop, improve, or train generalized AI and/or machine learning models. This includes all data accessed from Google Drive, Gmail, and other Workspace services.
Our use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements.
By using our Services, you agree to this Privacy Policy. If you do not agree, please refrain from using Libra AI.
Fair Usage Policy
This Fair Usage Policy (“Policy”) governs the use of Libra AI’s services and is designed to ensure availability, fairness, and commercial sustainability for all customers. By accessing or using Libra AI, you agree to abide by this Policy in addition to any applicable Terms of Service and your commercial agreement.
1. Purpose
Libra AI provides advanced AI-powered automation, analytics, and knowledge services. To maintain system performance, uphold security, and ensure equitable access, Libra AI applies usage parameters that balance customer needs with operational viability. These parameters are not intended to restrict legitimate business use but to prevent patterns of activity that compromise service quality or availability.
2. General Usage Principles
Reasonable Use: Services should be consumed in a manner consistent with normal enterprise workloads.
Non-Disruption: Activities that interfere with the experience of other customers or the stability of the platform are not permitted.
Compliance: All use must adhere to applicable laws, regulations, and data protection requirements.
3. Seat & License Usage
Each license (or “seat”) is intended for a single, named user unless otherwise specified in your commercial agreement.
Credential sharing, pooling, or redistribution of access outside your organization is not permitted.
Additional capacity must be procured if usage consistently exceeds licensed volumes.
4. API, Automation & System Limits
Algorithmic Controls: Libra AI employs algorithmic usage limits calibrated to support typical daily workloads. These limits are primarily applied at the user level, but for enterprise customers with contractual agreements, they may be enforced at the organization level depending on administrative preferences.
Dynamic Allocation: If administrative preferences are not set, Libra AI applies its internal decision matrix, which weighs multiple factors to determine fair allocation across users.
Reset Intervals: Limits reset on a regular cadence. In the event a customer exhausts their allocation, the Libra app will notify them and indicate when the next access window will open.
Temporary Curtailment: Where activity exceeds normal thresholds or diverges from the commercial framework agreed with Libra AI, requests may be temporarily curtailed.
Dedicated Capacity: Customers requiring sustained higher throughput or guaranteed capacity may engage Libra AI to discuss dedicated allocations as part of their commercial arrangements.
5. Data & Storage Usage
Libra AI provides reasonable storage aligned with expected usage patterns.
Storage of excessive, duplicative, or non-business data may be restricted.
Expanded storage requirements may be accommodated under separate arrangements.
6. Prohibited Activities
Customers may not use Libra AI to:
Engage in automated extraction, spam generation, or system-level attacks.
Train competing AI systems using outputs without explicit written consent.
Resell or redistribute services beyond the scope of their agreement.
7. Enforcement
Notification: Customers approaching thresholds may be notified proactively.
Soft Limits: In most cases, limits are sufficient for normal enterprise usage. Where they are exceeded, Libra AI will work with customers to adjust allocations.
Hard Limits: In cases of clear abuse or activity threatening system stability, access may be throttled or suspended without prior notice.
Escalation: Customers consistently constrained by limits should contact support@trylibra.ai or their account representative. Libra AI will make commercially reasonable efforts to adjust thresholds to support uninterrupted use.